Root Cause Analysis is an approach to problem solving that uncovers the underlying causes of events. This is important in many fields as it is an approach that provides the information required to solve important issues thus avoiding repeat events. Whilst it is most commonly used as an analysis tool to analyse past events, it can also be used in a proactive way for the purposes of process improvement and to capture the causes of positive occurrences.
The benefits of root cause analysis are rooted in its systematic approach to uncovering the important factors contributing to an event. Understanding the causal factors, and the links between them, facilitates the development of solutions, and these can be documented and shared with the appropriate stakeholders thereby reducing the chance of repeat occurrences.
The Sologic method
The Sologic RCA method draws on the most advanced cause-and-effect methods and best practices focused on steps that deliver value and save time. The method is universal, scalable, practical and intuitive for RCA novices and experts alike. It consists of logical, complete and accurate processes and terminology that’s aligned with how the world actually works. It has been specifically designed to take the focus away from non-specific causes, opinion, blame and punishment by shifting the focus to systemic causes, objectivity, collaboration and data:
- Gather and manage data
- Create the problem statement
- Analyse cause and effect
- Brainstorm solution
- Produce the final report
The Sologic method enables RCA facilitators and teams to effectively and efficiently identify true causes and effective solutions. This method enables teams to make informed business decisions and directly supports achievement of business goals. Specifically, the Sologic method can help you to:
- Eliminate challenging, costly problems as well as frequent, small problems
- Prevent problems and incidents from recurring
- Achieve a significant return on your investment in root cause analysis
- Create a workplace culture of logical problem analysis, versus a subjective or biased investigation of complicated incidents
- Save time and get back to doing what you do best
Root cause analysis training courses
Sologic Europe offers multi-language in-house root cause analysis training at client premises across the UK, Europe and Sub-Saharan Africa. The team of trainers, facilitators and investigators use their experience, from wide-ranging industries, to offer the best possible training to clients. In-house training enables a client to gather together a larger group of up to 25 delegates without incurring travel and accommodation costs. The company also offers courses at public locations. For every two delegates from the same company booked on a public course on the same course date, a third place is complimentary.
Root cause analysis training levels
The training offers a visual, structured and effective system with a comprehensive training programme for problem solving and root cause analysis and the process has been proven to help clients achieve measurable results. The training introduces delegates to a systematic methodology that enables your team to develop skills to reliably and successfully solve challenging problems.
- eRCA Fundamentals: Three-hour, self-directed course available at anytime
- Participant & Team Member: Instructor-led course available upon request
- Analyst Level 1: Two days of classroom instruction
- Analyst Level 2: One day of classroom instruction
- Analyst Level 3: One day of classroom instruction
Sologic Europe offers free seminars as introductions to Root Cause Analysis, raising awareness of benefits and outlining the process of an effective RCA. You can find out what it’s like to attend a free seminar by reading about my experience at the CATCH centre in Immingham.
Arranging training couldn’t be simpler. Start by choosing the right course for your requirements i.e. a practitioner, managerial or instructor-level course. Then choose the best means of delivery for you – public seminar or onsite seminar. Book online or contact the Sologic office to arrange a booking or to discuss flexible training options for your organisation.
Causelink® analysis tools
Causelink® analysis tools give you complete control of your RCA. The proprietary Causelink® software is a powerful tool for conducting strategic root cause analyses and investigations, with design based entirely on customers’ experiences and requests. Causelink is included with Sologic Facilitator training and was built based on extensive client feedback and research, incorporating features clients asked for – features that increase their problem-solving capabilities and results.
Sologic Causelink takes the user through a logical process – from initial data gathering through to final reports and resolution plans. Professional incident investigators, facilitators, and even participants are all better equipped to understand and document even the most complex problems in a way that’s much more robust than root cause analysis templates found elsewhere. Users realise immediate results through deeper knowledge of the cause-and-effect relationships inherent in their challenges and incidents.
Download a trial version of Causelink® root cause analysis software
RCA is a logical and holistic approach to problem solving and appropriate training will equip your team with the skills to organise and successfully carry out a root cause analysis. Having the skills to analyse the causes of issues can pay significant dividends in your business, for example in health and safety.
The Sologic blog
Build your RCA skills and engage in dialogue and best practice by visiting the Sologic blog, where senior managers, trainers and external contributors share details about Sologic, RCA in general and explore industry issues and events.
When an organisation engages their employees the employees become more willing to make decisions, take appropriate risks and act in the best interests of the organisation. Not surprisingly this makes a huge difference to their and the organisation’s performance.
The thinking behind Nudge Theory is that by changing the way that choices are presented, behaviour can be influenced. In this excellent article, Suzanne Crouch describes Nudge Theory, its practical uses and the common ground it has with root cause analysis.
Are you aware that new regulations put a duty on the Health and Safety Executive to recover its costs for carrying out its regulatory functions from those found to be in breach of Health and Safety law?
When you have a problem at work, how do you approach it? How do your colleagues approach it? Do you have a discussion about what might have caused the problem … and then quickly jump in saying you know what caused the problem?
When we are trying to understand why an event has happened we have to put ourselves in the shoes of the people. What was the environment they were in? Why weren’t they paying attention? This may not be at a conscious level but at the level of the subconscious.
Sologic Europe offers free seminars introducing Root Cause Analysis (RCA). RCA is a fantastic tool for analysing problems in any field, so I thought I would take in one of the free sessions taking place at the CATCH centre in Immingham. Here’s how it went.
Contains material published with the kind permission of Sologic Europe.
Root Cause Analysis Training by PPE.